RETURN & REFUND POLICY

At LIU HJG, customer satisfaction and trade transparency are our highest priorities. Please read our structured Return and Refund conditions carefully before placing your order.

✅ 1. Free Replacement Policy (Wrong / Damaged / Defective Items)
If you receive an incorrect item, a product damaged during transit, or a clear manufacturing defect, LIU HJG will issue a Free Replacement at zero extra cost to you.

📹 Mandatory Unboxing Video Requirement (CRITICAL)
To qualify for any transit damage or wrong-item claim, you must record a single, continuous unboxing video when opening your package. Claims without a verified unboxing video will be automatically rejected. The video must show all 6 sides of the original sealed courier bag/box with the shipping label and tracking number clearly legible, recorded continuously without any cuts, edits, or pauses showing the complete opening and inspection process.

🔄 2. General Return Policy (If You Do Not Like the Product)
If you change your mind or are unsatisfied with the look of the item, you may request a return within 7 Days of Delivery provided the item is completely unused with no mounting scratches, signs of wear, or cut/modified wiring (strictly no wire cutting on electrical accessories), and remains packed inside its original brand box with all manuals and components.

🚚 Logistics & Shipping Adjustments:
The customer is responsible for booking and bearing the return shipping costs back to our warehouse. Original forward shipping fees are non-refundable, and for orders that qualified for "Free Shipping," the actual baseline shipping cost incurred by the company will be deducted from your final refund balance.

📦 3. Partial Payment & Non-Delivery (RTO) Policy
When placing an order via Partial Payment (Advance COD), your advance deposit covers non-recoverable packaging and round-trip shipping fees. If a parcel is returned to us (RTO) because you intentionally refuse delivery, ignore courier calls/messages, or provide an incorrect address, your advance partial payment is strictly non-refundable and will be used to pay courier logistics charges. However, if the delivery fails due to a courier partner error (such as fake delivery attempts or driver mistakes), our support team will handle it directly and re-send your order at no extra charge while keeping your payment 100% safe.

🔍 4. Warehouse Quality Check (QC) & Refunds
Once your returned package arrives back at our hub, it will undergo a technical inspection within 48 hours. If the product passes inspection (original condition, no modifications), your refund will be initialized to your original payment mode within 4–7 working days. If the item fails inspection due to usage, missing accessories, or modified wires, the return will be rejected and shipped back to the customer.